Shipping & Payment


SHIPPING

Germany/Standard: € 5,90
Domestic Orders over € 70,00 are free

Germany/Express: € 15 - currently not available

Zone 1 - Europe/EU: € 9
Belgium, Danmark, Luxembourg, Netherland, Poland, Czech Republic
Orders over € 180,00 are free of shipping

Zone 2 - Europe/EU: € 11
Austria, Finland, France, Sweden, Slovakia, Slovenia
Orders over € 250,00 are free of shipping

Zone 2.1 - Europe/EU: € 12
Bulgaria, Estonia, Croatia, Latvia, Lithuania, Montenegro, Romania, Hungary
Orders over € 500,00 are free of shipping

Zone 3 - Europe/EU: € 11
Greece, Ireland, Italy, Portugal, Spain
Orders over € 300,00 are free of shipping

Zone 3.1 - Europe/EU: € 50 - currently not available
Cyprus, Malta, Monaco
Orders over € 500,00 are free of shipping

Zone 4 - Europe/nonEU: € 30 (tax free)
Norway, Swiss, Lichtenstein

Zone 5 - Europe/nonEU: € 90 (tax free) - currently not available
Russia, Turkey

Zone 6 - USA: € 50 (tax free)

Zone 7 - Worldwide - Asia: € 85 (tax free) - currently not available
Japan, Hong Kong, India, Taiwan, Thailand, Singapore, Philippines

Zone 8 - Worldwide - South Pacific / Australia: € 95 (tax free) - currently not available
Australia, Brasil, Indonesia, Malaysia

Zone 9 - Worldwide - Africa / Middle East / Arabia / Southamerica: € 100 (tax free) - currently not available


SHIPPING INFORMATION

Our shipping is via UPS Standard, UPS Express, DHL Premium and DHL Express.
With the handover of the order to the shipper you get an e -mail with the tracking number. So you can always see where your package is. However, it may take up to 24 hours until you can see the current status from the handover.

Link zur DHL Sendungsverfolgung
Link zur UPS Sendungsverfolgung

 

Standard shipping inside Germany
UPS Standard/DHL Premium, 1-3 Workdays

Express shipping inside Germany (currently not available)
UPS Express/DHL Express, delivery up to 12:00 next workday
(upon receipt of the order and payment before 12:00 clock , delivery only from monday to friday)

Click & Collect
Order online and pick up at the store by yourself. Order can picked up Monday - Saturday from 11am - 6pm at our store, Innere Klosterstr. 11, 09111 Chemnitz. Be handed over only on presentation of an identity document. If the ordered goods are not picked up within 2 working days, the order is automatically canceled.

Shipping Europe/EU - Zone 1-3
UPS Saver, 3-5 Workdays

Shipping Europe/nonEU - Zone 4
UPS Saver, 4-6 Workdays
Deliveries outside the EU are tax-free. Please get informed about the standards and statutory regulations, customs duties, taxes and other charges on imports at your own country. Please note potential extra time at the customs.
Note: If you dont pick up the shipment we will charge you the return!

Shipping Europe/nonEU - Zone 5
UPS Saver, 4-6 Workdays
Deliveries outside the EU are tax-free. Please get informed about the standards and statutory regulations, customs duties, taxes and other charges on imports at your own country. Please note potential extra time at the customs.
Note: If you dont pick up the shipment we will charge you the return!

Shipping Worldwide - Zone 6-9
UPS Saver, 6-12 Workdays
Deliveries outside the EU are tax-free. Please get informed about the standards and statutory regulations, customs duties, taxes and other charges on imports at your own country. Please note potential extra time at the customs.
Note: If you dont pick up the shipment we will charge you the return!


Tax Free
Deliveries outside the EU are tax-free. Please get informed about the standards and statutory regulations, customs duties, taxes and other charges on imports at your own country. Please note potential extra time at the customs.
Note: If you dont pick up the shipment we will charge you the return!


METHODS Of PAYMENT

PAYPAL EXPRESS
PayPal Express is abandoning the fastest and most comfortable way to order and pay. If you pay via PayPal Express, we ship the goods immediately after payment. If you're choosing PayPal Express, you passed over the corresponding button in the shopping cart directly to your PayPal account. Just login there, select the desired delivery address and then confirm the payment. Then you come back to our site and get an overview of your order with payment confirmation. The payment via PayPal Express is safe and does not generate additional costs.

PAYPAL PLUS
With PayPal PLUS you will receive the most popular payment methods from one source : In addition to the classic payment using your PayPal account you can also select between credit card, direct debit and Pay Upon Invoice. For the payment methods credit card and direct debit no Papal account is necessary. PayPal is only the payment processor in these two variants.
Note: Direct debit is not available in every country.

 - PayPal Account
If you pay via PayPal Account, we ship the goods immediately after payment. When you select this payment method you will have a secure and encrypted connection to your PayPal account and after login there you can finish the payment. Then you come back to our site and get an overview of your order with payment confirmation . The payment via PayPal is safe and does not generate additional costs.
IMPORTANT : For legal reasons, when paying through PayPal we will despatch to the address selected in your PayPal account no matter what address you indicate as delivery address with your order. This is for your own safety and your PayPal Buyer Protection.

 - Creditcard
If you pay by credit card , the goods will be dispatched usually immediately . The payment is processed via PayPal Plus and no PayPal account required for this. When you select this payment method you will be redirected via a secure and encrypted connection to PayPal Plus. There you can enter the required credit card information. The entered data is not transmitted to Solekitchen. Then you come back to our site and get an overview of your order with payment confirmation. Payment by creditcard is safe and does not generate additional costs. Your credit card will be charged with completing the order. After confirming the payment via PayPal Plus, we ship circumvent the ordered goods.

 - Direct debit
If you pay by Pay Upon Invoice, the goods are usually dispatched immediately. The payment is processed via PayPal Plus, and no PayPal account required for this. When you select this payment method you will be redirected via a secure and encrypted connection to PayPal Plus, and there you can enter the required account information. The entered data is not transmitted to Solekitchen. After this you come back to our site and get an overview of your order with payment confirmation. Payment by direct debit is safe and does not generate additional costs. The load of your account takes place upon completion of the order. After confirming the payment via PayPal Plus , we ship circumvent the ordered goods.
Note: Direct debit is not available in every country.

 - Pay Upon Invoice
If you pay by direct debit, the goods are usually dispatched immediately. The payment is processed via PayPal Plus, and no PayPal account required for this. When you select this payment method you will be redirected via a secure and encrypted connection to PayPal Plus, and there you can enter the required account information. The entered data is not transmitted to Solekitchen. After this you come back to our site and get an overview of your order with payment confirmation. Payment by direct debit is safe and does not generate additional costs. The load of your account takes place upon completion of the order. After confirming the payment via PayPal Plus , we ship circumvent the ordered goods. PayPal will in its own name perform an identity and credit check on the Customer ("Credit Check") as soon as the Customer chooses Kauf auf Rechnung. Kauf auf Rechnung shall not be offered to a Customer if the result of the Credit Check has resulted in the ineligibility of the Customer for the intended PayPal Invoice Contract. PayPal has the right to perform this Credit Check at its own standards and to rate Customers as eligible or ineligible for Kauf auf Rechnung. If PayPal determines that a Customer is ineligible for Kauf auf Rechnung, the Customer will immediately be shown a declining message. A PayPal Invoice Contract will not be concluded in this case.
Note: Direct debit is not available in every country.


KLARNA PAYMENTS
klarna
With Klarna you experience a new shopping world. Simply choose one of Klarna's payment options at the checkout and decide for yourself whether you want to pay for your purchase later or in installments. In short: shopping as it should be. Flexible, safe and easy.

- Direkt Bank Transfer
- Direct Debit
- Creditcard
- Pay Later - Pay in 30 days

Mehr zu Klarna


INSTORE PAYMENT
This payment method is only available in connection with "Click & Collect". You can easily pay your order when you pick it up at our store.